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HomeMy WebLinkAbout2021/01/28 - ADMIN - Agenda Packets - Community Technology Advisory Commission - Regular (2) AGENDA COMMUNITY TECHNOLOGY ADVISORY COMMISSION By videoconference 6 P.M. JAN. 28, 2021 All meetings of the St. Louis Park Community Technology Advisory Commission will be conducted by telephone or other electronic means until further notice. This is in accordance with a local emergency declaration issued by the city council, in response to the coronavirus (COVID-19) pandemic. All members of the Community Technology Advisory Commission will participate in the Thursday, Jan. 28, 6 p.m. meeting by electronic device or telephone rather than by being personally present at the commission’s regular meeting place at 5005 Minnetonka Blvd., St. Louis Park. Members of the public can monitor this meeting by listen-only audio by calling 1.312.535.8110 and entering access code 177 307 6315 for audio only. Cisco Webex will be used to conduct videoconference meetings of the Community Technology Advisory Commission, with commissioners and staff participating from multiple locations. 1. Call to order – roll call 2. Adoption of agenda 3. Approval of minutes a. Dec. 8, 2020 4. Smart cities initiative a. Jan. 25 city council study session results b. Committee reports i. Environment/sustainability (Levine, Pires, Peterson) ii. GIS-enabled use cases (Heitz, Hoffman, Pires) iii. Connected community/citizen awareness (Browning, Pohlen, Siegler) c. Application of use case template (Anderson) d. Microsoft Teams (Smith) e. Next steps i. March 8 city council study session 5. 2021 meetings a. Third Thursdays of each month, 6 p.m. b. Next meeting: Feb. 18, 6 p.m. 6. Adjourn If you cannot attend the meeting contact Jacque Smith at jsmith@stlouispark.org or 952.924.2632. Community Technology Advisory Commission Dec. 8, 2020 UNOFFICIAL MINUTES 1. Call to order – roll call Meeting started 6:03 p.m. by videoconference Present: Bruce Browning, Kelly Heitz, Cindy Hoffman, Abe Levine, Rolf Peterson, Theo Pohlen, Mike Siegler Guests: Aaryn Anderson, Sandeep Sinha, Shawn Wood Staff: John McHugh, Clint Pires, Jacque Smith 2. Adoption of agenda - Agenda adopted as presented Browning moved, Siegler seconded, all voted in favor of adopting the agenda as presented. 3. Approval of minutes: Nov. 10, 2020 Browning moved, Pohlen seconded. All voted in favor of approving the minutes as presented. 4. Smart cities subcommittee reports Pires had some comments about rewrites. On the connected community charter, Pires suggested on the last bullet point it should not be a blanket approach, but rather targeted. Pohlen said he checked out the Comcast report and noticed most responses said that community internet isn’t something people were very interested in. Levine added the suggested wording. Pires asked what happened to citizen awareness – first he heard it would be separate, then that it would be combined with connected community. Pohlen and Levine said it’s in the last paragraph before the bullet points. Pohlen said citizen awareness is likely something that will take place later in the process. Pires stated on the environment/sustainability statement, his suggestion was to specifically name the environment and sustainability commission as a group with which to work. Pires had no suggestions for the GIS committee statement. Levine said he’ll send out the newly revised committee charters. 5. Next steps Levine showed the work plan framework for committees. Levine said deliverables will be end of January 2021; definition of charter, goals and objectives were due today, which has been met. He said now we have to figure out how to get there from here, with milestones along the way. Smith said a council study session report is scheduled for Jan. 25, 2021, with a council study session presentation March 8, 2021. Levine asked if the group can continue its work in the meantime. Pires said the written report is a first-level check-in to see if the council is comfortable with the direction, and any modifications they might like CTAC to consider. With that, Pires said, CTAC can spend February building on that work. That doesn’t mean nothing happens between now and Jan. 25; additional work can continue which is where Insight comes in. At the March 8 meeting, that additional information will be presented, including any council recommendations/suggestions and requests from the Jan. 25 written report. Then CTAC can continue going deeper following the March meeting. Levine said CTAC should continue working on project plans with a good definition of end date and deliverables, along with major milestones. It should be assumed we’ll get council comments that may enhance what’s being done. Pires said they may give priorities on the items listed. Pires said work on the plans should continue with the goal to have something prepared by end of February to present to council. That gives a couple months to flesh out the plan, taking into consideration holidays and other commitments people have. Levine said this also implies that there should be some milestones in mid to late February. Levine asked what would be in the January 25 report. Pires said it would include background on the efforts of the CTAC, along with the committee reports. Pires and Smith will write the report and share it with Levine; there’s nothing else the commission/committees need to do with that report. Levine suggested choosing a date for deliverables/major milestones by the committees. Pires said Insight can provide some guidance on this by discussing their template. Anderson said the essential structure and template they use is a use case justification. It has four core elements, one of which can be dismissed for this effort. It includes: • Executive summary with high-level goals • Financial impacts (not used for now) • Project definition: this is the largest part of the document where scope is defined, high-level architecture, end result, goals of project, what’s needed to overcome the problem as defined, how does project support city initiatives, how does it impact for the better of the city. • Team structure: includes project governance and decisionmaking process. This is where we’ll start to look at project timelines and milestones, along with progress reporting. It defines how actions taken are recorded, and how reporting back to an organization takes place to ensure checks/balances and realignments when needed. Anderson said much of the work on the executive summary has already been done; usually it’s done last as understanding of the project grows. Anderson plans to meet with Levine in the next week to ensure the foundation is in place so that necessary detail can be plugged in. This will end with three solid project plans that are uniform and appear concise and cohesive to the city council. Levine said it’s important to remember these are the commission members, not the city staff doing the actual work. Anderson said one thing he looks at in project organization is who needs to be involved and who is impacted, what assistance and expected requirements of input are needed. Levine asked if anyone had any input. Pires said it needs to be recognized the commission members are volunteers. Staff is respecting that and still needs your input, so Insight can take the input then do the detailed work. Pires said we won’t be able to do everything from all three committees. It could be a multiyear plan. There are also financial implications for everything. It’s important to narrow the focus so that it’s possible to go deep on those items. Anderson said the plans provide clarity and alignment. Pires said it will be important to identify outcomes and how we measure success. Anderson said they often create a “do nothing” plan to show the impact of doing nothing. Pires said his understanding is that Anderson and Levine will meet on this plan, then work with the committee chairs. The committee chairs and Anderson can ask for whatever resources they need and Pires and Smith can point them in the right direction. He sees this as a point for Insight to engage with the commission. Anderson said once he and Levine meet, they should have a playbook that can be distributed to the committee chairs. Levine asked if Anderson can send the document template to him to review. Pires suggested that Levine invite Anderson to meetings with committee chairs, which should be separate meetings to ensure no violation of open meeting laws. Siegler said he appreciated the feedback on the process. He looks forward to seeing the Insight process and participating. Heitz agreed. Browning asked it Levine could send out the document with timeline to the commission; Levine said he would. Levine asked if anyone had anything to talk about with respect to committees. Peterson said he wants to join a committee. Browning said he and Levine had discussed assignment to a committee. Given his talents, Levine suggested Peterson join the connected community committee. Peterson said he was leaning toward the environmental committee since it was thinly populated. After some discussion, it was decided that Peterson will join the environment committee with Levine. Pires said he will be seeking an additional person to join the environment committee. Connected community includes Browning, Siegler and Pohlen. GIS includes Heitz, Hoffman and Pires. Levine asked if everyone is happy with their committee assignments; everyone said they are. Levine said that concludes the planning, pending his conversation with Anderson. Levine said the next meeting should be in later in January. Smith said she’d modified the Doodle poll to add more possible dates, so asked that everyone go back to the link and fill in dates that would work. 6. Selection of chair and vice-chair for 2021 Levine said according to the bylaws the chair serves only one year. He talked with Hoffman and she was okay with Levine taking on chair another year. There were no objections to that plan. Hoffman said she would like to step down as vice-chair. Levine asked if someone would like to be vice chair; Browning moved that Siegler take on the vice chair position. Siegler accepted. Browning moved that Levine continue as chair and Siegler become vice chair for 2021; Peterson seconded. All voted in favor. Motion carried. Levine wished everyone good holidays. Browning moved, Peterson seconded to adjourn, all voted in favor. Meeting adjourned at 7:02 p.m. Meeting: Study session Meeting date: January 25, 2021 Written report: 5 Executive summary Title: Community technology advisory commission smart cities initiative Recommended action: No action required. This report is to provide information and to ensure commission members are prepared to answer council questions at the March 8, 2021, study session presentation and discussion on smart cities initiatives. Policy consideration: Does the work the community technology advisory commission has undertaken so far with smart cities meet the expectations of the city council? Does the council have any questions, ideas or perspectives that should be taken into consideration as planning continues and in preparation for the March 8 discussion with the commission? Summary: The community technology advisory commission has embarked on a smart cities project with the goal of aligning any suggested smart city initiatives with the city council’s strategic priorities. Identified smart city use cases are focused on finding and delivering improved quality of life for all residents and creating a more efficient, responsive, and sustainable city. Financial or budget considerations: The city has hired consultant Insight Digital Innovations to work with the commission to define smart city objectives that are aligned with the council’s strategic priorities. Those objectives will be presented by commission members at the March 8 city council study session. If council agrees with the direction of the commission, more work will take place to determine budget considerations associated with proposed smart cities initiatives. Strategic priority consideration: The commission is keeping in mind each of the council’s strategic priorities when developing proposed smart cities initiatives. However, current areas of focus align most closely with the following council strategic priorities: •Being a leader in racial equity and inclusion in order to create a more just and inclusive community for all. •Continuing to lead in environmental stewardship. •Providing a variety of options for people to make their way around the city comfortably, safely, and reliably. •Creating opportunities to build social capital through community engagement Supporting documents: Discussion Smart cities workshop results Smart cities committee charters Prepared by: Jacque Smith, communications and marketing manager Reviewed by: Clint Pires, chief information officer Approved by: Tom Harmening, city manager Study session meeting of January 25, 2021 (Item No. 5) Page 2 Title: Community technology advisory commission smart cities initiative Discussion Background: Following work in 2019 to redefine its mission and goals, the community technology advisory commission turned its attention in 2020 to how the concept and practice of smart cities might be applied in St. Louis Park. The first goal was to host a smart cities workshop in early 2020 which would then help direct the commission’s work for the remainder of the year. The workshop was delayed until fall 2020 due to diversion of staff resources to respond to the COVID-19 pandemic. In September, commission members and city staff representing all city departments participated in an online survey designed to collect ideas and inform the workshop direction, planned for an online half-day session in October. At the workshop, Insight staff helped participants understand the concept and practice of smart cities, defined in this case as application of technology to improve quality of life. From there commission members and city staff used the pre-workshop survey results to identify possible use cases for smart cities initiatives, then prioritized those use cases against both measurable benefits and the council’s strategic priorities. By the end of the workshop, which extended to a second half-day session, three main themes emerged: connected community, environment and geographical information systems (GIS). In its subsequent November 2020 regular meeting, the commission established three committees, one for each theme. The committees included commission members and city staff. The committees were directed to develop charters outlining goals, methods, initial tasks, and opportunities for investigation. Those charters were presented at the December 2020 meeting of the commission and are included in this report. Since then, the committees have been working with Insight facilitators and city staff to create a use case definition for the prospective smart cities initiatives identified in the committee charters. The use case definition will outline project goals, potential benefits and limitations, scope and impact. The draft use case definitions will be presented to the city council at its March 8 study session. Present considerations: The smart cities committees and community technology advisory commission would like to know if the council has any questions, ideas or perspectives that should be taken into consideration as planning continues and in preparation for the March 8 discussion with city council. CTAC and staff recognize not all use cases can be addressed at one time due to both financial and human resource capacity. Next steps: The commission will present its draft smart cities use case definitions to the city council at the March 8 study session and will be available for discussion with the council. If the council indicates that the commission and committees are moving in the right direction, then work will continue in the second quarter of 2021 to finalize the use cases by defining project steps, prioritization, timeline and budget considerations, as well as opportunities for community feedback on any proposed public-facing initiatives. October 22 –28, 2020 St. Louis Park Smart City Workshop Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 3 Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 4 Use Case Definition Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 5 Use Case Definition Smart city initiatives already in process Smart city initiatives planned or in consideration Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 6 Use Case Definition Smart city initiatives already in process Smart city initiatives planned or in consideration Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 7 Use Case Definition Smart city initiatives already in process Smart city initiatives planned or in consideration Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 8 Prioritization Exercise Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 9 City Strategic Priorities •Being a leader in racial equity and inclusion •Continuing to lead in environmental stewardship •Providing a broad range of housing and neighborhood-oriented development •Providing a variety of options for people to make their way around the city comfortably, safely and reliably •Creating opportunities to build social capital through community engagement Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 10 Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 11 High Measurable Benefit –Value CreationHighCity Values of Importance – Aligned to City Goals Top Right Quadrant –Themes Connected Community GIS Citizen Safety Citizen Awareness Environmental Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 12 Key Themes, Smart City Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 13 Key Themes GIS Geographic data is the building block for smart city digital infrastructure allowing robust integrations to various platforms. It becomes essential to daily workflows, minimizes downtime for staff, and provides insights to city departments. Supported Use Cases: Geographic Information Systems (GIS), Multiple system integrations, GIS Urban, 3D model of city including buildings and utilities for planning. Connected Community Provide internet access to the community allowing all citizens equal ability to access the internet without barriers. Supported Use Cases: Internet access, Required broadband to multifamily buildings, Public wi-fi network (5G, fiber, etc), Zoning Agreements - Broadband Connections. Environmental Deliver sustainable assets to the public providing trusted resources and reducing the reliance on traditional power sources and legacy infrastructure. Supported Use Cases: City water monitoring, ChargePoint EV network, Non-private EV charging system in public right of way, LED streetlight replacements, Westwood Hills Nature Center. Citizen Awareness Connecting city resources to provide visibility into city operations and deliver data that supports more informed city and communities. Supported Use Cases: Snow plowing technologies, City water monitoring, City data portal for public access, Local connection platforms, My SLP mapping, Mass transit monitoring, Bus routing options/scheduling, Online scheduling and payments for city rentals and resources. Citizen Safety Upgrade city infrastructure to provide a safer environment and secure open spaces for citizens while providing intelligence to public services. Create opportunities for public to opt-in to share data from private sources to enhance public safety. Supported Use Cases: Surveillance camera community connect, Smart light poles, gun shot detection, security and surveillance Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 14 Digital Whiteboard If you would like to view the whiteboard from the virtual workshops visit the link below. Click on ‘Continue as Guest’ in the top right of the webpage. You will be asked to enter your email address. Once entered you will have access to the whiteboard of the SLP Smart City Workshop. https://insight.invisionapp.com/freehand/docum ent/ut0JlMiMJ Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 15 Thank you Aaryn Anderson Aaryn.Anderson@Insight.com Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 16 Community technology advisory commission Environmental committee charter The goal of the CTAC environmental committee (CEC) is to determine uses and applications of technology to further the city’s efforts in support of its strategic priorities, specifically to continue to lead in environmental stewardship. A key target of the committee is to further the use of advanced technologies in support of the city’s Climate Action Plan (CAP). The CEC will work with city departments – most notably building and energy – other CTAC committees and city commissions (such as environment and sustainability commission), state agencies and utilities to determine what actions are in progress; where and what type of technology is required to generate and access relevant data; integrate disparate sources of data. This information will be used to display information to relevant departments and agencies and to city residents. The CEC will also study efforts in other cities that could be useful such as road electrification for public transportation and city vehicles. Initial tasks will be to work with groups and projects outlined in the current phase of the CAP, including kickstart projects and goals 1, 2 and 4; as well as determine requirements and opportunities such as efforts underway at Westwood Hills Nature Center. Opportunities for investigation include: •Dashboard on a CAP webpage to let residents see progress toward goals and obtain information Creation of a central database and Integration of data sources such as those from Xcel Energy, the city and other sources. This will aid in analytics and removal of the need for manual entry of data from multiple and disparate sources into applications such as the Energy Star Portfolio Manager which supports initiatives such as the Efficient Building Benchmarking Ordinance. •Building awareness in the community about existing electric vehicle applications through inclusion in appropriate webpages and dashboards. •Use of the interpretive center at Westwood Hills Nature Center as a smart building testbed. •Sensing air quality and integration of that data with a central database for display and analysis. •Bike and pedestrian sensor system on sidewalks and trails to measure the impact of Connect the Park projects. Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 17 Community technology advisory commission Connected community committee charter The goal of the CTAC Connected Community committee is to establish citywide modern networks for residents and visitors to use mobile and internet-based city-based information and services and for general private online use. This will include all aspects of wired and wireless connectivity, access to computer and communications tools and managed services required to enable them to fully participate in online learning, work and healthcare. The committee will conduct its work in support of city council strategic priorities involving leadership in racial equity and environmental stewardship and building social capital through community engagement. Committee work will investigate existing and forthcoming technologies such as private LTE and 5G, metro ethernets, use of fiber optics and various other network solutions. Chief deliverables from these efforts will be recommendations and alternatives for implementations. In addition, the connected community committee will investigate applications that would benefit from citywide mobile and high-speed networks such as distance learning, remote working, virtual healthcare, personal communication and citywide services and information. Initial steps of the committee are: •Review the Comcast survey results gathered from focus groups as part of the franchise renewal initiative conducted in 2019-2020. •Review possible network infrastructure alternatives, including an analysis of existing and planned infrastructure. Develop a gap analysis and consequent high-level design. •Review application opportunities that would use this infrastructure and help drive infrastructure standards and architecture. •Build out solution bundles that address each use case. Examine public-private partnership opportunities. •Finalize proposals for the broader CTAC and city council. •Consider equity goals in any design and work with appropriate commissions and volunteer organizations. Consider prioritized deployments reflecting equity, infrastructure, and topography Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 18 Community technology advisory commission GIS committee charter The goal of the GIS committee (GISC) is to determine opportunities to enrich the GIS (Geographic Information System) platform to enable other committee endeavors and to find opportunities to use existing platform capabilities and data to fulfill city strategic goals and initiatives more broadly. Of note, most data used by internal city departments is geographic, so the GIS system has provided an integrated source of truth on many areas of city operations which can be commonly accessed and provide helpful context for city employees. GIS data allows for nuanced consideration of city metrics and trends, which means development of GIS capabilities is foundational to pursuing all five city strategic priorities. The GIS Committee will work with city departments, especially GIS specialists and technical experts, and in collaboration with other CTAC committees, city commissions and community partners. GISC will also study achievements and implementations in use by other cities, such as use of layered data to inform efforts; communicate transparently with the public; and generate more equitable and sustainable policy decisions. Initial tasks will focus on improved data availability to both city departments and community members, particularly for the goals outlined in the strategic priorities. Another key task is investigating what data might still be needed within the GIS platform to enable meaningful engagement with the strategic priorities and opportunities to integrate additional geographically located datasets in use by the city. Using the work performed for GIS, the committee will work with city departments and other CTAC committees to examine existing data silos and new integration requirements. This will allow the city to provide data for numerous applications for the near future and beyond. Opportunities for investigation: ●Implement the trail plowing application, currently in beta for North Cedar Regional Trail, more broadly. This would serve both the environmental stewardship and mobility strategic initiatives and allow future applications for residents showing the status of snow plowing. ●Expand use of dashboards for internal and external topics. Dashboards specific to the city's strategic initiatives could be used to better communicate efforts and progress to the public. Integration of GIS databases and tools by GIS providers would enable this transparency between city efforts and city residents. ●Integrate additional data sources used by the city, but currently not available within GIS. Examples include enterprise utility billing, Xcel Energy data and social media data. ●Expose more GIS platform data to citizens directly. Open data is an increasing trend across even small and rural cities. Making highly requested data sets available, with sites available to visually explore the data, can decrease time spent on routine data collection by staff, improve transparency and result in richer community dialogues. ●Find opportunities where analytics or prediction based on GIS data could provide greater efficiencies or smarter policy recommendations for existing city processes and services. ●Expanded use of mapping applications for tracking traffic, facilities, and city assets and resources. Study session meeting of January 25, 2021 (Item No. 5) Title: Community technology advisory commission smart cities initiative Page 19 Use Case Definition St. Louis Park December 2020 Outlining Project Expectations The main goal of the final document is to outline the rationale for launching the project and provide the key elements to continually assess and evaluate progress. It should be thorough enough to demonstrate key information but kept concise to retain the audience’s attention. The complete case delivers a structure for the project and organization throughout the project lifecycle. It should be referenced, reviewed, and updated when necessary, at key stages to check that the project remains viable and valid. Managing the Use Case Items to keep in mind during the use case creation and maintaining successful outcomes. •Describe the vision of the future •Demonstrate the value and benefits to the city and residents •Be brief and convey the essentials •It should be clear and concise •Minimize jargon Use Case Principles 1)What is the goal? 2)Are we certain this will solve the problem? 3)Is there evidence to support these assumptions? 4)What potential blockers might keep from reaching the goal? Questions to Answer As we develop the use case over the coming months these questions should be answered. 1)Executive Summary 2)Project Definition 3)Project Organization Three Core Sections The final use case definition will consist of the following documentation. Content development to support these three sections will be broken up into multiple deliverables allowing each group to build appropriate documentation throughout the process. Project Definition Activities The first set of deliverables will focus on defining the project goals and identify initial scope. Overview and Goals of the Project This will become the largest part of the document and should answer the following questions: 1)What is the goal? 2)What is needed to overcome the problem? 3)How will the project support St. Louis Park’s strategy? Project Definition Benefits and Limitations This describes the financial and non-financial benefits in turn. It is intended to explain why the project needs to exist. These benefits should align to the 5 SLP city goals. A few examples: •Improve quality •Save costs via efficiencies •Reduce working capital •Generate revenue Project Definition •Remain competitive •Improve service to citizens •Align to City strategy Identifications and Options Identify and describe solutions to the problem described in enough detail for the reader to understand. Explain just enough to help understand how the technology is used. Terms can be defined in a glossary. The final use case could support three to five options. A ‘do nothing’ option should be included. Project Definition Scope, Impact and Interdependencies Describe the work needed to deliver the business objectives and identify the business functions impacted by the proposed project. State the project Scope and Boundaries. Describe what is included and what is excluded plus interdependencies of other projects. Consider the failure of other interrelated projects and the potential impact of failures in the system. Project Definition Additional Activities Following the project definition additional details will be gathered to provide information supporting the project goals. Project Approach Describe how the project plan will be tackled and the way which it will be managed during delivery. A project with work contracted will take a different approach to a project developed in-house. Project Definition Market Assessment Assessment of the business context and identify the underlying business interests. This should deliver a complete understanding of the addressable market considering political, economical, sociological, technological, legal, and environmental factors. Project Definition Plan Outline Break down the project into attainable stages with key decision points preceding each stage. Each stage should address the following questions: 1)What is required? 2)How is it done? 3)Who is responsible for what? 4)When will things happen? Project Definition Team Structure The last section of the use case will define the project team structure including project manager, project delivery team, and managers responsible for the success of the project. 1)Project Governance –how the project is structured and levels of decision-making. 2)Progress Reporting –define how the project progress will be recorded and reported to the project sponsors and/or board. Project Organization Risk Assessment Identify key risks and opportunities and how they are managed. Include risks that could arise from the project or the organizations ability to deliver change including: 1)What risks are involved? 2)What are the consequences of a risk taking place? 3)What opportunities may emerge? 4)What plan could be put in place to overcome the risks? Project Definition Executive Summary The Executive Summary is the first section of the business case but should be the last item written once the supporting material is documented. It should clearly communicate the key project details and tell the entire story to the reader. Executive Summary Questions? Aaryn Anderson aaryn.Anderson@insight.com