HomeMy WebLinkAbout2013/10/23 - ADMIN - Minutes - Community Technology Advisory Commission - RegularOFFICIAL MINUTES
ST. LOUIS PARK TELECOMMUNICATIONS COMMISSION
MEETING OF OCTOBER 23, 2013
Comcast Cable, 2611 Fairview Ave N., Roseville, MN
MEMBERS PRESENT: Rick Dworsky, Dale Hartman, Cindy Hoffman, Toby Keeler, Rolf
Peterson and Bill Theobald
MEMBERS ABSENT: Bruce Browning
STAFF PRESENT: Reg Dunlap, Civic TV Coordinator; John McHugh, Community
TV Coordinator
OTHERS PRESENT: Martin Ludden, Comcast Government Affairs; Patrick Shaw & Pat
Galazen, Comcast Engineering staff
7:00 p.m. Tour of Comcast Head End
1. Call to order
Chair Theobald called the meeting to order at 8:46 p.m.
2. Roll Call
Present at roll call were Commissioners Dworsky, Hartman, Hoffman, Keeler, Peterson and
Theobald.
3. Approval of Minutes for August 28, 2013
Mr. McHugh recommended a change to item 7. B. Instead of “satellite dish serves only 15% of
people in the city,” substituting “satellite dish serves less than 15% of people in the city.”
It was moved by Commissioner Peterson, seconded by Commissioner Keeler, to approve the
minutes of August 28, 2013, with one amendment. The motion passed 6-0.
4. Adoption of Agenda
It was moved by Commissioner Peterson, seconded by Commissioner Keeler, to approve the
agenda for October 23, 2013. The motion passed 6-0.
5. Public Comment – None
6. Action items – None
7. Reports
A. Complaints
Mr. Dunlap explained that he’d followed up on complaint number 7, the one with the missing
DVD player. The customer said Comcast has given a $100 credit so she considers the complaint
resolved. Since there were other people helping the customer move, it was not certain a Comcast
technician took the DVD player, and the customer didn’t plan to use it any more since she had a
DVR installed. Mr. Dunlap suggested the customer look for You Tube videos to demonstrate
how to use the DVR effectively, and the customer liked that idea because she has watched other
You Tube training videos.
Chair Theobald asked about the total number of complaints and how they were trending. Mr.
Dunlap said there were 19 in the last two months, and in some years, they had received a total of
50, so they seem to be up for the year. He will have a tally for the Commission to review at the
December meeting, when a Comcast customer service rep will be on hand to field questions
about customer service.
8. Communications from the Chair
Chair Theobald thanked Comcast for the tour and staff for their work. Commissioner Keeler
reminded the Commission about the MACTA conference coming up next week.
9. Communications from City staff
10. Adjournment
Chair Theobald adjourned the meeting at 8:55 p.m.
Respectfully submitted by:
Reg Dunlap
Recording Secretary