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Home My WebLink About2112-98 - ADMIN Ordinance - City Council - 1998/03/16ORDINANCE NCJ.2 1 1 2 98 AN ORDINANCE AMENDING THE CITY OF ST. LOUIS PARK CABLE COMMUNICATIONS FRANCHISE ORDINANCE SECTION 9-719 CONCERNING THE ANNUAL OPINION SURVEY THE CITY OF ST. LOUIS PARK DOES ORDAIN: Section 1. The St. Louis Park Cable Communications Franchise Ordinance Section 9-719 (14) is hereby amended to read as follows: (14)Opinion Survey (a) Commencing in 1998 and every three years thereafter upon request, Company shall, in November, conduct a survey prepared by Company which identifies the programming preferences of subscribers and which identifies subscriber satisfaction or dissatisfaction with the maintenance and complaint practices of Company. The survey conducted shall be a statistically valid survey administered by a third party in the business of regularly conducting surveys and both the City and Company shall participate in drafting proposed questions for the survey. In the event Company is subject to effective competition as defined by applicable law, the three year survey may be postponed or waived by the City. (b) The survey and report shall be prepared and conducted in conformity with such requirements, including supervision and review of the returned surveys, as the City may prescribe. (c) Each questionnaire shall be prepared and conducted so as to provide a measurement of subscriber preferences' for: (I) programming offered by Company at the time the survey is conducted; and (ii) programming generally available to cable subscribers nationally but not offered by Company at the time the survey is conducted together with the incremental cost per subscriber for providing such programming. (d) For the purpose of the preceding paragraph, "incremental cost per subscriber" shall include necessary additional equipment costs, programming costs and a fair rate of return. (e) Each questionnaire shall be prepared and conducted so as to provide a measurement of subscriber satisfaction or dissatisfaction with the maintenance and complaint practices of Company. .`, '� i e t,.STt (f) Company shall make reasonable good faith efforts to promote subscriber awareness of the survey and the programming generally available to cable subscribers but not offered by Company. (g) The survey results shall be compiled and published by Company in a manner readily comprehensive to the public and shall be made available for public review within the City at locations and times convenient to the public. Upon request of City, Company shall make the subscriber returns available for City review and inspection. (h) Company shall, together with its written annual report, provide a written compilation report of the survey results and report in writing what steps Company is taking to implement the findings of the survey. (i) In the event twenty percent (20%) or more of those surveyed report dissatisfaction with Company's maintenance and complaint practices, Company shall have sixty (60) days from the date that City receives such a report to respond to the survey results and develop an action plan regarding new maintenance and complaint practices, as approved by City. This action plan must be implemented expeditiously. In the event that Company fails to carry out the responsibilities of this section, City may impose penalties for violations of this section. (j) City may conduct at its discretion a statistically valid survey administered by a third party in the business of regularly conducting surveys, funded by the Cable TV Fund. Both the City and Company shall participate in drafting proposed questions for the survey. City shall provide a written compilation report of the survey results to Company and Company shall report in writing what steps Company is taking to implement the findings of the survey. In the event twenty percent (20%) or more of those surveyed by the City report dissatisfaction with Company's maintenance and complaint practices, Company shall have sixty (60) days from the date that City receives such a report to respond to the survey results and develop an action plan regarding new maintenance and complaint practices, as approved by City. This action plan must be implemented expeditiously. In the event that Company fails to carry out the responsibilities of this section, City may impose penalties for violations of this section. Section Z. This ordinance shall take effect fifteen (15) days after its passage and publication and at least twenty (20) days but not later than sixty (60) days after public hearing. Adopted by the City Council on March 16, 1998 U -A5 Mayor Dorfman Attest: I c),----:.- ,-- ,_ ,eci,,_7.,,,__ Crty Clerk Reviewed for Administration Ap ro ed as to form and execution City Attorney • STATE OF MINNESOTA) ss COUNTY OF HENNEPIN) Doug Dance MINNESOTA SUN PUBLJCATIONS Sun•Current Sun•Posi Sun•Sd,w AFFIDAVIT OF PUBLICATION , being duly sworn on an oath says that he/she is the publisher or authonzed agent and employee of the publisher of the newspaper known as Sun -Sal I or , and has full knowledge of the facts which are stated below. (A) The newspaper has complied with all of the requirements constituting qualification as a qualified newspaper, as provided by Minnesota Statute 331A 02, 331A.07, and other applicable laws, as amended (B)Thepnnted Summary of Ordinance No. 2112-98 which is attached was cut from the columns of said newspaper, and was pnnted and published once each week, for one successive weeks; it was first published Wednesday the 25 day of March ,19 98 and was thereafter printed and published on every to and including , the day of , 19 , and pnnted below is a copy of the lower case alphabet from A to Z, both inclusive, which is hereby acknowledged as being the size and kind of type used in the composition and publication of the notice abcdefghgklmnopgrssttuvwxyz BY TITLE Pub is he r Acknowledged before me on this 25 day of March ,19 98 Notary P VICTORIA H BROUILLETTE NOTARY PUBLIC—MINNESOTA MY CO%,..SSION EXPIRES 1-31-2000 RATE INFORMATION (1) Lowest classified rate paid by commercial users "I comparable space aximum rate allowed by law for the above matter (3) Rate actually charged for the above matter $ 2 55 per line $ 6 20 per line $ 1 24 per line City of St. Louis Park (Official Publication) SUMMARY - ORDINANCE NO 2112-98 AN ORDINANCE AMENDING THE CABLE COMMUNICATIONS FRANCHISE ORDINANCE FOR THE OPERATION,OF A CABLE SYSTEM IN ST. LOUIS PARK , ST. LOUIS PARK MUNICIPAL CODE, PART 7 -CABLE TELEVISION• AMENDING SECTION9-719 CONCERNING THE ANNUAL OPINION SURVEY Summary This ordinance amends the.Cable Communications Fran- chise Ordinance for the operation of a Cable Television sys- tem in St Louis Park The amendment modifies the cable television company's annual survey requirement to every three (3) years commencing -in -1998 and provides for a City option to conduct surveys at its discretion and expense If the City conducts a survey, there shall be the same follow- up requirements as provided for the Company survey Both the Company's and City's survey shall be a statistically valid survey administered by a third party in the business of regularly conducting surveys,and both the City and Company shall participate in drafting proposed questions for the survey Fffertive Date This ordinance shall take effect fifteen (15) days after adoption and publication February 4, 1998 Public heanng notice published March 2, 1998 Public hearing and first reading of ordinance amendment March 16, 1998 Second reading of ordinance amendment March 25, 1998 Summary of ordinance amend- ments published Apnl 10, 1998 Proposed effective date of amend- ment , R Adopted by the,City Council March 16, 1998 /s/ Gail Dorfman, Mayor A copy of the full text of this ordinance is available for in- spection with the City Clerk (March 25, 1998) A3\Cty SLP Ord 2112-98