HomeMy WebLinkAbout1784-89 - ADMIN Ordinance - City Council - 1989/04/17ORDINANCE NO.
1784-89
An ordinance amending the St. Louis Park Municipal Code relating
to the operation of a cable television system in St. Louis Park
amending Section 9-7190)+ , "Complaint Procedures."
The City of St. Louis Park does ordain:
The St. Louis Park Municipal Code, Section 9-719C2440 is hereby
amended to read:
Section 9-71900. Nortel Cable TV Complaint Procedure.
Any person may file written complaints regarding any aspect of
the cable tv system at the office of the City Manager or with
the cable company. A complaint rceived by the City will be
handled in a responsive manner and reported to the Citizens Cable
TV Commission.The City shall be accountable for complaints that
relate to compliance with the franchise ordinance. The cable
company shall be accountable for complaints related to service,
programming, rates, billing, equipment and/or competition. Upon
complaint to the company by any person, either at its office, by
letter or by telephone, the company shall promptly make an
appropriate investigation and advise the complaintant of the
results thereof as set forth in this franchise ordinance. If the
person is dissatisfied with the results, the company shall advise
the complaintant of the complaint procedures as set forth as
follows:
1. Customer Service Representative ("CSR") receives customer
complaint, analyzes concern and either:
a. Resolves complaint and enters on complaint log, or
b. Refers customer to CSR supervisor for further action.
-- If customer requests specific department head,
customer is directed to that individual
2. CSR' Supervisor reviews customer complaint with CSR and
determines appropriate action as follows:
a. Speaks to the customer directly and acts as intermediary
to resolve situation and followup on subsequent action.
If necessary, call is referred to specific department head
with CSR Supervisor involved on followup to insure
resolution. CSR Supervisor includes complaint on complaint
log.
b. If customer believes complaint is not resolved, he or
she is referred to other management personnel.
3. Assistant General Manager is involved if customer so
requests a next step in chain of management as follows:
a. Bring situation to General Manager's attention for
resolution if necessary.
b. Directs resolution if complaint requires extraordinary
measures for resolution.
c. Customer is referred to General Manager or other company
officials if a customer so requests. Assistant General
Manager notes complaint in complaint log.
4. General Manager will speak with any customer at any time
pending availability. All customer calls will be returned
by General Manager if customer so requests.
a. General Manager represents final local authority for
resolution of customer complaints.
b. Customer is informed that he or she may write to other
company officials or local office for further
resolution if they should so desire.
All customers who wish to speak to any member of the company's
local management staff may do so at any time depending upon the
availability of management representative. If a particular
representative is unavailable, an attempt will be made to return
the customer's call within the same business day if the customer
is so available.
Effective date: This ordinance becomes effective 15 days after
its publication.
Adopted by the City Council April 17, 1989
Attest:
Approved for Administration:
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Approved as to form and execution:
City Manager City A rney
Minnesota Suburban Newspapers
AFFIDAVIT OF PUBLICATION
• STATE OF MINNESOTA)
•
COUNTY OF HENNEPIN)
SS
City of St. Louis Park
(Official Pubbeatlon)
ORDINANCE -NO -_178489
Summary -7.4;
�S Pr
An ordmahce 'aieeltdiing the St Lows Park
Municipal Code relating•to the operation of a
cable televvisibn system Inst Loins Park amend-
ing Section 9-719(a)(a)
Thus ordinance -QM take effect 15 days follow-
ing pubheflhan�: gr'
Adopted Dhe City Council April 17, 1989
/s/ LYLE W HANKS
Mayor
(The full text of this ordinance is available for
inspection m the City Clerk's office.)
(May 8, 1989) -SLP
Oregon, Ptacin , being duly sworn on an oath says that he/she is
the publisher or authorized agent and employee of the publisher of the newspaper known as
S t . Louis Park Sailor , and has full knowledge of the facts which are
stated below
(A) The newspaper has complied with all of the requirements constituting qualification as a qualified newspaper,
as provided by Minnesota Statute 331A 02, 331A 07, and other applicable laws, as amended
(B)The printed Ordinance No. 1784-89
which is attached was cut from the columns of said newspaper, and was printed and published once each week,
for One successive weeks, it was first published on M o n d a Y
of May , 19 89 , and was thereafter printed and published on every
and including , the day of
, the 8 day
to
, 19 , and printed below is
a copy of the lower case alphabet from A to Z, both inclusive, which is hereby acknowledged as being the size
and kind of type used in the composition and publication of the notice
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Acknowledged before me on this
2 day of 171
'WM/
Not
89
MERIDEL HEDBLOM
NOTARY PUBLIC --MINNESOTA
HENNEPIN COUNTY
MY COMMISSION EXPIRES 7-2-92
RATE INFORMATION
(1) Lowest classified rate paid by commercial users
for comparable space
(2) Maximum rate allowed by law for the above matter
(3) Rate actually charged for the above matter
$ 100 per line
(Line, word, or inch rate)
$ 544` per line
(Line, word, or inch rate)
$ 497` per line
(Line, word, or inch rate)