HomeMy WebLinkAbout2014/03/10 - ADMIN - Agenda Packets - City Council - Study SessionAGENDA
MARCH 10, 2014
6:15 p.m. BOARDS & COMMISSIONS INTERVIEW – Westwood Room
6:30 p.m. CITY COUNCIL STUDY SESSION – Council Chambers
Discussion Items
1. 6:30 p.m. Future Study Session Agenda Planning – March 17 and 24, 2014
2. 6:35 p.m. Human Rights Commission 2013 Annual Report and 2014 Work Plan
3. 6:55 p.m. Police Advisory Commission (PAC) 2013 Annual Report and 2014 Work
Plan
4. 7:15 p.m. Annual Update – Discover St. Louis Park
5. 8:00 p.m. Update on 2014 Connect the Park! Projects
6. 8:50 p.m. Update on Southwest LRT (Verbal)
9:05 p.m. Communications/Meeting Check-In (Verbal)
9:10 p.m. Adjourn
Written Reports
7. Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
8. Open to Business Program Contract Renewal
Auxiliary aids for individuals with disabilities are available upon request.
To make arrangements, please call the Administration Department at
952/924-2525 (TDD 952/924-2518) at least 96 hours in advance of meeting.
Meeting: Study Session
Meeting Date: March 10, 2014
Discussion Item: 1
EXECUTIVE SUMMARY
TITLE: Future Study Session Agenda Planning – March 17 and 24, 2014
RECOMMENDED ACTION: The City Council and the City Manager to set the agenda for
the Special Study Session scheduled for March 17, 2014 and the regularly scheduled Study
Session on March 24, 2014.
POLICY CONSIDERATION: Does the Council agree with the agendas as proposed?
SUMMARY: At each study session approximately five minutes are set aside to discuss the next
study session agenda. For this purpose, attached please find the proposed discussion items for
the Special Study Session scheduled for March 17, 2014 and the regularly scheduled Study
Session on March 24, 2014.
FINANCIAL OR BUDGET CONSIDERATION: Not applicable.
VISION CONSIDERATION: Not applicable.
SUPPORTING DOCUMENTS: Future Study Session Agenda Planning – March 17 & 24, 2014
Prepared by: Debbie Fischer, Office Assistant
Approved by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 1) Page 2
Title: Future Study Session Agenda Planning – March 17 and 24, 2014
Special Study Session, March 17, 2014 – 7:00 p.m.
Tentative Discussion Items
1. Highway 169 Closure - Engineering (30 minutes)
MnDOT has requested to close the right in-right out access point at TH 169 and 16th Street.
This discussion will present MnDOT’s reasoning, staff’s opinion and the response from the
affected residents.
End of Meeting: 7:30 pm
Study Session, March 24, 2014 – 6:30 p.m.
Tentative Discussion Items
1. Future Study Session Agenda Planning – Administrative Services (5 minutes)
2. Telecommunications Advisory Commission – Information Resources (20 minutes)
As requested by the City Council, Telecommunications Advisory Commissioners will be
present to discuss their Annual Report and Work Plan with Council.
3. 2014 Valuation Report – Assessing (45 minutes)
Staff will review highlights of the 2014 Valuation Report, comment on real estate market
activity and answer any related questions. This presentation is in preparation for the annual
Board of Equalization process.
4. Zoning Text Amendment Anaerobic Digester – Community Development (30 minutes)
Staff will present revisions to the draft ordinance allowing anaerobic digesters by conditional
use permit in the I-G District. These changes are based on comments from the Council’s first
reading of the draft ordinance.
Communications/Meeting Check-In – Administrative Services (5 minutes)
Time for communications between staff and Council will be set aside on every study session
agenda for the purposes of information sharing.
End of Meeting: 8:15 pm
Reports
5. 2014 February Financial Report
Meeting: Study Session
Meeting Date: March 10, 2014
Discussion Item: 2
EXECUTIVE SUMMARY
TITLE: Human Rights Commission 2013 Annual Report and 2014 Work Plan
RECOMMENDED ACTION:
The purpose of this report is to provide the City Council with the 2013 Annual Report and the
2014 Work Plan prepared by the Human Rights Commission (HRC).
POLICY CONSIDERATION: Are the actions of the HRC in alignment with the expectations
of the City Council?
SUMMARY:
Per policy, the 2013 Annual Report and 2014 Work Plan were submitted for Council review at
the January 27th Study S ession. It was the consensus of the City Council to meet with the
Human Rights Commission to discuss the Annual Report and Work Plan.
FINANCIAL OR BUDGET CONSIDERATION: Not applicable.
VISION CONSIDERATION: St. Louis Park is committed to being a connected and engaged
community.
SUPPORTING DOCUMENTS: 2013 Annual Report
2014 Work Plan
Prepared by: Breanna Erickson, Community Liaison
Reviewed by: John Luse, Chief of Police
Approved by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 2) Page 2
Title: Human Rights Commission (HRC) 2013 Annual Report and 2014 Work Plan
Human Rights Commission 2013 Annual Report
The Human Rights Commission Mission: The purpose of the Human Rights Commission shall
be to advise the city council in its efforts to ensure all citizens protection of their human rights
and full and equal opportunity for participation in the affairs of this community. The
commission assists individuals and groups in cultivating a community that embraces principles
of equity and respect for all of its citizens.
Anti-Bullying Focus: The Human Rights Commission identified bullying as a focus for
2012/2013. In 2012, the HRC partnered with the school district’s DPAC (District Parent
Advisory Council) and formed the Joint City-School Anti-Bullying Task Force. This partnership
continued until October 2013. The objectives/goals of the task force were:
• Develop common language around bullying
• Educate and build awareness in community members about existing resources
• Develop a positive culture to reduce bullying behavior
• Create an environment that allows for the continuation of St. Louis Park as one of the 100
Best Communities for Young People, as defined by America’s Promise, the Alliance for
Youth
• What this is NOT = Policy Change!
One of the first tasks of the task force was to define bullying and the definition the task force
used is as follows:
Definition: Bullying is behavior that is intentional, repetitive and hurtful resulting in an
imbalance of power.
Such behavior may include, but is not limited to:
• Direct: physical, verbal, written
• Indirect: social isolation, intimidation, exclusion, gestures
• Cyberbullying: direct or indirect via technology
Early winter 2013 the HRC and anti-bullying task force sponsored an “Upstander” poster
contest. An upstander is a person who takes action, particularly when the easiest or most
acceptable course is to do nothing. All age ranges from kindergarten to senior citizens
participated in the poster contest. Winning posters are featured in the 2013/2014 City-School
Calendar.
August 27th and September 23rd 2013 the HRC and the anti-bullying task force presented a
community viewing of the film Bully at St. Louis Park High School in the auditorium. Bully is a
documentary that follows several youth, (of all ages), from different parts of the United States in
their encounters being bullied at school, on the bus, at playgrounds, etc. The documentary aimed
at bringing light to a subject that some say has been ignored for the past few years.
September 30th 2013 the HRC and the anti-bully task force held a Panel Discussion and World
Café event. The panel speakers included: Jason Ball (Assistant Principal SLP Middle School),
Officer John Herman (Jr. High Liaison Officer), Nicole Rasmussen (Assistant Principal Benilde
St. Margarette), Sally Koering (Youth Frontiers), Gene Roehlkepartain (Search Institute), and
Thomas Djerf (high school student). The panel interview was followed by a round table
discussion where attendees were able to voice their own concerns of bullying and brainstorm
ways to further address the issue in schools.
Study Session Meeting of March 10, 2014 (Item No. 2) Page 3
Title: Human Rights Commission (HRC) 2013 Annual Report and 2014 Work Plan
Late 2013, the HRC shifted the focus to senior citizen bullying and began planning future goals
and objectives.
Community Involvement: In partnership with the Police Advisory Commission (PAC), the
HRC staffed a booth at the 2013 Children First Ice Cream Social. Commissioners distributed
HRC brochures, the Diversity Lens magnet and brochure, and other human rights related
materials. In addition to outreach to the residents, this function also allowed PAC and HRC
Commissioners an opportunity to get to know one another and the activities of each
Commission.
Police Advisory Commission: PAC Commissioner Christine Anderson is the new PAC liaison
and attended the October and November Human Rights Commission meetings.
Bias/Hate Crimes: The HRC reviews all Bias/Hate Crimes and responds to the victims with a
letter and HRC brochure when appropriate. The HRC was notified of the following hate crimes
during 2013, listed below:
Offense Date Police Case # Summary
1/4/13 13000037 Damage to Property- Graffiti of two Swastika’s on cement pillar.
3/12/13 13001325 Harassing/threatening communication; racially bias.
4/19/13 13002077 Bias Motivated Harassment via email.
5/11/13 13002492 Simple assault took place in a business between coworkers; religious
affiliated harassment.
5/16/13 13002598 Bias Motivated Harassment. Jewish Juveniles being verbally harassed in
park.
6/11/13 13003165 Racially bias harassment at an apartment complex.
7/24/13 13004118 Bias Motive harassment—racial intimidation and threats.
11/16/13 13006532 Anti-Semitic verbal threats between family members.
Study Session Meeting of March 10, 2014 (Item No. 2) Page 4
Title: Human Rights Commission (HRC) 2013 Annual Report and 2014 Work Plan
Human Rights Commission 2014 Work Plan
Mission: The purpose of the human rights commission shall be to advise the city council in its
efforts to ensure all citizens protection of their human rights and full and equal opportunity for
participation in the affairs of this community. The commission assists individuals and groups in
cultivating a community that embraces principles of equity and respect for all of its citizens.
Senior Bullying - The HRC plans to continue focusing on the topic of bullying through 2014.
With an aging population in St. Louis Park, the HRC will specifically address the issue of senior
bulling. This will be done creating a task force that will continue to educate, raise awareness, and
address the issue of senior bullying in our community.
HRC Participation in Community Events:
• In 2014, the HRC plans to partner with and participate in existing community events and
organizations including:
o Children First Ice Cream Social
o Lenox Community Center
o Local Senior Living Facilities
o Other events as appropriate
Vision St. Louis Park – The Diversity Lens
• Continue to use the Diversity Lens as a tool at community events to talk to residents
about the Human Rights Commission and Diversity.
Connecting with our community and surrounding communities
• Partner with other boards and commissions as appropriate, particularly the Police
Advisory Commission.
• Connect with local (metro & state) Human Rights Commissions
Ongoing Commission Work
• Respond to bias crimes as they occur in partnership with the Police Department
• Select annual Human Rights Award winner(s) for St. Louis Park
Meeting: Study Session
Meeting Date: March 10, 2014
Discussion Item: 3
EXECUTIVE SUMMARY
TITLE: Police Advisory Commission (PAC) 2013 Annual Report and 2014 Work Plan
RECOMMENDED ACTION: The purpose of this report is to provide the City Council with
the 2013 Annual Report and 2014 Work Plan prepared by the Police Advisory Commission
(PAC) and give the Council an opportunity to meet with representatives of the PAC at the Study
Session.
POLICY CONSIDERATION: Are the actions of the PAC in alignment with the expectations
of the City Council?
SUMMARY: The City Council reviewed the 2013 Police Advisory Commission Annual Report
and 2014 Work Plan at the Study Session on January 27, 2014. Subsequent to this review,
Council requested the opportunity to meet with the Police Advisory Commission to discuss the
2013 Annual Report and the 2014 Work Plan.
FINANCIAL OR BUDGET CONSIDERATION: Not applicable.
VISION CONSIDERATION: St. Louis Park is committed to being a connected and engaged
community.
SUPPORTING DOCUMENTS: 2013 Annual Report and 2014 Work Plan
Prepared by: Mike Harcey, Police Lieutenant
Reviewed by: John Luse, Chief of Police
Approved by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 3) Page 2
Title: Police Advisory Commission (PAC) 2013 Annual Report and 2014 Work Plan.
2013 Annual Report
There are several main purposes of the PAC. They include the following:
1) Enhance the awareness of the police department’s capabilities and services.
2) Provide an opportunity for citizen involvement in police services.
3) Promote exchange between the police department and the community.
PAC members have assisted in content development of several Public Service Announcement
(PSA) videos that were aired on the Inside the Park Community Television and at other times
throughout the day on a local cable access channel. These videos were designed to bring
heightened awareness to community members of police related matters. Two videos were
completed in 2013- “D.A.R.E. Program PSA” and “A Day in the Life of a St. Louis Park Patrol
Officer.” At the time of this Annual Report submission, the “Day in the Life” video has been
viewed more than 34,000 times on You Tube, and many viewers have left very positive
comments about the video and the St. Louis Park PD. We have received a commitment from
Communications Coordinator, Jamie Zwilling, to continue working with Commissioners to
create new and impactful PSAs in 2014.
In partnership with the Human Rights Commission (HRC), several PAC Commissioners staffed
a booth at the Children First Ice Cream Social. Commissioners made available informative
pamphlets to the public about Traffic Safety (cut-through traffic, speeding…) and Current Road
Construction Projects; also available were child and bike safety guides and information regarding
the police department. Furthermore, this function allowed PAC and HRC Commissioners an
opportunity to get to know one other and the activities of each Commission.
In an effort to work more closely with the Human Rights Commission on police related issues,
PAC Commissioner Christine Anderson attended several HRC meetings, and continues to
evaluate opportunities for the two commissions to increase effectiveness by working together on
key areas, such as bullying. DARE Officer Havlik is a member of the Anti-bullying committee
representing the police department.
Several Commissioners were involved in the process of hiring new police officers in 2013 by
serving on interview panels with current St. Louis Park police officers. This helped to bring an
important citizen perspective to the hiring process.
PAC has had a goal attending the city staff Traffic Advisory Meetings. The Traffic Advisory
group is comprised of members of the Public Works, Community Development, and Police
Departments. The group meets monthly to discuss traffic related issues within the community.
Commissioners have reported back to the PAC with information of note, while also sharing
concerns that have arisen from fellow PAC members. In 2014, Commissioner Riss will be
attending the city’s Information Management Meetings rather than the Traffic Advisory
meetings. The Traffic meetings covered more technical matters among engineers and the like,
while the Information Management Meetings are expected to be more planning in nature. This
would appear to be a more appropriate and effective resource allocation for the PAC.
In 2011 Commissioners worked closely with Cornerstone in creating a Domestic Violence
Education and Information program. With the assistance of city staff the Commission produced
domestic violence awareness posters, which continue to be distributed to public entities within
the city. We believe this has enhanced the relationship between the city and Cornerstone and
provide information on valuable resources available to the community.
Study Session Meeting of March 10, 2014 (Item No. 3) Page 3
Title: Police Advisory Commission (PAC) 2013 Annual Report and 2014 Work Plan.
The 7th annual St. Louis Park Crime Prevention Fund Golf Tournament was held on September
6th, 2013. The goal of the tournament is to bring the business community together with the
police department for a day of fun and recreation, and to raise funds for the Crime Prevention
Fund. It was another successful year with more than 50 golfers taking part in the event, which is
the highest number in the tournament’s history, and there were also 12 hole sponsors. The event
earned approximately $3,500 for the Crime Prevention Fund. We would not be able to do this
without the support of our local businesses. PAC will continue with this effort in 2014 in hopes
of continuing to grow the event. The City Council’s participation and promotional efforts are
welcomed.
Commissioners aided the Joint Community Policing Program (JCPP) with its New Americans
Academy classes by helping welcome and usher attendees. The classes were intended to
introduce adult immigrants and refugees to local laws, police procedures, and to provide personal
safety tips.
2014 Work Plan
The 2014 Work Plan for the PAC is as follows:
• Continue to support and attend the Children First Ice Cream Social, Community Open
House, and National Night Out with the goal of providing information to the public about
the police department and the Commission.
• Work with the HRC, when possible, to maximize success of initiatives such as combating
bullying.
• Produce PSAs that promote safety and awareness of the positive influence of St. Louis
Park PD in keeping the community safe. These programs will be made available Inside
the Park Community TV and through social media.
• Continue the Annual St. Louis Park Police Department Crime Prevention Crime Fund
Golf Tournament, with the goal of increasing participation.
• Continue the distribution of the Domestic Violence Awareness poster project.
• Explore additional opportunities to build trust with the community.
• Explore opportunities to utilize social media in communicating important safety
messages and updates concerning St. Louis Park and the PD.
Meeting: Study Session
Meeting Date: March 10, 2014
Discussion Item: 4
EXECUTIVE SUMMARY
TITLE: Annual Update – Discover St. Louis Park
RECOMMENDED ACTION: No action required. John Basill, President of Discover St.
Louis Park, will be in attendance to provide the required annual update on the activities of this
destination marketing organization.
POLICY CONSIDERATION: Are the activities of Discover St. Louis Park in keeping with
the expectations of the City Council?
SUMMARY: On December 20, 2010 the City Council approved an ordinance establishing a
3% lodging tax that would serve as the primary source of revenue for a new St. Louis Park
visitor’s bureau now known as Discover St. Louis Park (DSLP). In February, 2011 an Operating
Agreement was entered into by the City and DSLP that delineated the working relationship
between the two entities. On March 1, 2011 the lodging tax went into effect. John Basill began
serving as president of DSLP in late July, 2011. Since that time DSLP has been fully established
and has made significant progress in promoting St. Louis Park as a visitor destination.
FINANCIAL OR BUDGET CONSIDERATION: The Operating Agreement between the
City and DSLP requires that the City collect the lodging tax from the hotels and then remit 95%
of the proceeds to DSLP. The City retains the 5% for use as it deems appropriate. Thus far the
collection of the lodging tax from the hotels and remittance to DSLP has gone smoothly and the
proceeds are on target with or exceed financial projections.
VISION CONSIDERATION: St. Louis Park is committed to being a connected and engaged
community.
SUPPORTING DOCUMENTS: Discover St. Louis Park PowerPoint
Prepared by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 2
DSLP VISION
Discover St. Louis Park’s mission is to
strengthen the awareness of St. Louis
Park as a prime meeting and visitor
destination, stimulate economic
development and support community
growth.
“ A Destination Marketing Organization”
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 3
Board Members
Holly Rath, General Manager – Homewood Suites by Hilton
Bill Gordon, Vice President – Citizen’s Independent Bank (Treasurer)
Tom Harmening, City Manager – City of St. Louis Park
Jeff Jacobs, Mayor – City of St. Louis Park
Mike Kottke, Director of Sales and Marketing – DoubleTree By Hilton
Bill MacMillan – Fire Commissioner, Past President of American Legion (Chair)
Shannon Henry, Vice President of Business Development – Melrose Institute (Past Chair)
Pat Mascia, Senior Vice President – Duke Realty
Brad Meier, President – TwinWest Chamber of Commerce
Doug McIntyre, Senior Attorney – Foley & Mansfield (Chair Elect)
John Smith, President – Smith Architects
Phil Weber, Owner – The Park Tavern
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 4
Business Segments Bucket List
Groups SMERF
Meetings &
Events Leisure
v Minnesota Trails
v Lavender Magazine
v Minnesota Recreation and Parks Magazine
v RSVP MN Magazine
v Minnesota Meetings + Events
v Midwest Meetings CVB Issue
v Midwest Meetings Annual Guide Book
v TwinWest Chamber Directory
v Associations
v Explore Minnesota Travel Guide
v Minneapolis/St. Paul Official Visitors Guide
v WHERE Map
v AAA Tour Book
v West End Compass
v Sun Sailor/St. Louis Park Magazine
v Mall of America Kiosk Distribution
v CTM Media – Highway 35 and Highway 94
v Minnesota Getaways – Direct Mailer
v AAA Travel Guide
Minneapolis/St. Paul Official Visitors Guide
v Winnipeg Free Press
v Winnipeg Digital Billboard Ads
v Direct Email Marketing in Winnipeg
Target the buckets that deliver greatest potential for economic impact for St. Louis Park
Marketing,
Media & Mix includes:
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 5
41%
35%
4%
20%
Website Traffic Sources
Search Engine Traffic
Referral Traffic
Other
Direct Traffic
25,885 Unique Visits from January-December 2013. 63% Increase YOY.
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 6
24%
24%
17%
10%
8%
7%
10%
What People are Looking at on
Our Site: Total Views - top
seven
Restaurants
Play
YouBetcha MN Made Festival
Hotels
Shopping
Things to do
Business Listings
*Information shown only represents the top 7 viewed items on our website. Stats do not include visits made to the home page.
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 7
2,097 Facebook Fans
YOY increase of 700%
Interesting facts
about the scope of
our reach. Multiple
people in the
following countries:
Palestine
Iraq
Japan
Canada
Germany
Turkey
Tunisia
Australia
United Kingdom
Thailand
Ireland
Mexico
413 Twitter Followers
YOY Increase of 51%
79 Followers on Instagram
New in 2013
1,479 Subscribers to our DSLP Friends List
YOY Increase of 30%
497 YouTube views
YOY Increase of 26%
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 8
Media Tactics - Digital
Banner
Campaign
Behavioral
Targeting
Geo-
Targeting
Contextual
Targeting
vBegin campaign with ads on 100+ sites geo-targeted to
appear to web users.
•Initially we want to cast the net as wide as possible and then let user
behavior dictate the sites as the campaign progresses
Banners will begin to show up more on sites with the best click through rates
Banners will also show up based on behavior of web user as well as what content
the user is viewing (i.e. researching travel to MN, etc.)
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 9
Digital Marketing
•DSLP branded geo-targeted e-mail blast to 300,000 people
•1 Million geo-targeted banner ads
•1 Million impressions on banner ads
•1 week of premium, homepage placement on major media site
•3 months of premium placement travel section
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 10
Earned Media 2013
Media:
*Stories on: KARE 11, WCCO, Twin Cities Live, WCCO Radio,
Park TV, Star Tribune Live Feed, Fox 9 Morning Show, KSTP
Print:
*Successful meetings, Star Tribune, Local Print
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 11
Group Awareness Generated for SLP
367 Total (23.98% increase)
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 12
Examples of Lost Business: due to capacity
Gray Plant Moody Spring Conference
Kimball Midwest
Font Consulting
ATS&R Planners, Architects & Engineers
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 13
LEISURE AWARENESS GENERATED BY SLP
15,598
(133% increase)
Total Leisure Leads YTD
•4,234 Visitor Guides emailed
•864 View via DSLP Website
•9,500 Visitor Guides mailed/distributed
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 14
1
2
3
4
5
6
1
Leisure Leads by State
2
3
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 15
CVB Lodging Tax Summary YTD
$0.00
$100,000.00
$200,000.00
$300,000.00
$400,000.00
$500,000.00
$600,000.00
$700,000.00
$800,000.00
2011 2012 2013
Growth YOY
Growth YOY
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 16
What’s new
in 2014:
Illustrator Map
Coupon Book
Enhanced Hotel Partnerships
Radio
Video/YouTube Push
Kiosk Expansion
Explore Minnesota Affiliate Travel
Information Center
More Tradeshows
More Earned Media
Sample ‘Experience’
Itineraries
Visioning 2016
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 17
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 18
Tradeshow Synopsis/Associations
Examples Could Include:
November 2014 – Over 300 exhibitors & 3,000 Sports event organizers and event rights holders
January 2014 – 50+ appointments with Tour Operators from all over the country
January 2014 - More than 3,500 tour operators, suppliers and exhibitors
January 2014 - over 800 diverse religious organizations, RCMA members are responsible for planning 14,000 conventions
October 2014 – Rejuvenate Marketplace – Faith based meeting planners.
August 2014 - innovative, appointment-only trade show with association meeting planners’ needs in mind.
Statewide Travel and Tourism DMO promoting WI & Midwest marketplace Tours focusing on Midwest Region
Meeting Planners International
Appointment-only trade show designed specifically with a corporate meeting planners.
More than 1,000 association members from nearly 300 Midwest associations.
Educational Seminar, Reception, Fundraiser & networking opportunities with planners
Planners that plan smaller meetings within smaller markets.
Appointments between host organizations, event owners and suppliers + educational sessions..
Senior level executives who represent sport governing bodies, the destinations who desire to host
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 19
Testimonials
Liza Lampi – Eventive Meetings
Zao Wang – Filmmaker at Twin Cities Film Festival
Dani Palmer – Twin Cities Film Festival
Michael Landstad – The Shops at West End
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 20
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 21
Highlighted Potential Future Business
•An estimated 30,000+
guestrooms
•An estimated 18,000 total
travelers to SLP.
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 22
Highlighted Future Potential Business by Example
•NCAA Final Four – 3,200 Rooms total
•Visonex – 150 Guestrooms total along with Meeting
Space
•Showcase Hockey – 6 to 8 Tournaments with as many as
240 Rooms total each tournament
•UMCVB – 240 total guestrooms and 300+ ppl
•GOC Basketball Tournament 300 guests rooms + 600 total
people
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 23
Discover St. Louis Park’s mission is to strengthen
the awareness of St. Louis Park as a prime
meeting and visitor destination, stimulate
economic development and support community
growth.
Like us on Facebook, follow us on Twitter (@discoverslp) to stay up-to-
date on St. Louis Park events and offers! Also, join our friends list on our
website. (discoverstlouispark.com)
Study Session Meeting of March 10, 2014 (Item No. 4)
Title: Annual Update - Discover St. Louis Park Page 24
Meeting: Study Session
Meeting Date: March 10, 2014
Discussion Item: 5
EXECUTIVE SUMMARY
TITLE: Update on 2014 Connect the Park! Projects
RECOMMENDED ACTION: Discuss the 2014 Connect the Park! proposed projects and
provide direction to staff.
POLICY CONSIDERATION: The proposed improvements are consistent with the City
Councils adopted Connect the Park! sidewalk, trail and bikeway system plan. Does the City
Council wish staff to continue to pursue these projects? In addition, does the City Council desire
to conduct a public hearing on the sidewalks proposed for construction in 2014 prior to ordering
that the projects be built?
SUMMARY: Connect the Park! is the city's 10-year plan to add additional sidewalks, trails,
bike lanes and bikeways throughout the community. As part of Vision St. Louis Park in 2007,
the city worked with community members to create an Active Living Sidewalks and Trails plan.
The Connect the Park! initiative will work toward implementing many of the elements of the
plan over the next 10 years.
The purpose and goal of Connect the Park! is to develop a comprehensive, city-wide system of
trails and sidewalks that provides local and regional connectivity, improves safety and
accessibility, and enhances overall community livability. This is achieved by creating a system
plan that provides sidewalks approximately every ¼-mile and bikeways every ½-mile in order to
improve pedestrian and bicycle connectivity throughout the community.
Upon the approval of Connect the Park! master plan by the City Council in June 2013 staff
began focusing on the feasibility analysis for twelve sidewalk segments for construction in 2014.
Staff has utilized the last nine months to engage the public in designing sidewalks that achieve
the goal of Connect the Park! while avoiding, minimizing or mitigating many of the impacts to
the residents who live along these proposed segments. Staff is proposing to construct seven
segments of sidewalk that total over 7200 feet (1.4 miles) in 2014.
FINANCIAL OR BUDGET CONSIDERATION: The construction cost for the 2014
proposed project is estimated to be just over $1,000,000. Additional monies will be needed for
engineering and easement acquisition. The original estimated cost for implementing the entire
10 year plan was $17 - 24 million dollars. The anticipated funding for these improvements is
from the issuance of General Obligation bonds.
VISION CONSIDERATION: St. Louis Park is committed to being a connected and engaged
community.
SUPPORTING DOCUMENTS: Discussion
2014- Sidewalk, Trail and Bikeway CIP
Connect the Park Map
Exhibit A – Proposed Future Sidewalk System
Prepared by: Jack Sullivan, Senior Engineering Project Manager
Reviewed by: Debra Heiser, Engineering Director
Approved by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 5) Page 2
Title: 8SGDWHRQ2014 Connect the Park! Projects
DISCUSSION
BACKGROUND: Upon approval of the Connect the Park! master plan by Council in June of
2013 staff began analyzing the best way to deliver the projects outlined in the plan. In order to
take advantage of some of the other projects already identified in the City’s CIP staff modified
some of the years of the various sidewalks, bikeways and trails. The revised construction years
can be found in the attached graphics.
After reviewing the sidewalks planned for 2013 staff didn’t believe we could deliver the projects
proposed in 2013 without truncating the public process. In order to ensure that we had time to
work with property owners on their individual concerns, we pushed the 2013 sidewalk segments
into construction year 2014. In total, eleven sidewalk segments were selected for construction
in 2014.
A Connect the Park! communication plan was created with the help of the City’s
communications department that included a website “connectthepark.org”, an action plan for
interaction and engagement of residents that included open houses, and the use of email
notifications and updates.
Open houses were held in late November and early December, 2013 as an opportunity for
residents to learn more about the proposed 2014 sidewalk segments and to gain insight on the
right of way directly in front of their house. The initial round of open houses lumped
geographically similar segments together for a general discussion about sidewalk along their
roadway. The preliminary plan showed a 6 foot wide sidewalk with a 5 to 7 foot wide grass
boulevard behind the curb. This cross section was consistent with the sidewalk design included
in the Connect the Park! plan.
Staff presented to the residents the following design criteria that we would use to evaluate the
feasibility of constructing sidewalk.
- Minimize impacts to city boulevards
- Minimize tree impacts
- Driveway grades
- Driveway lengths
- Maintain a minimum of one side on street parking
- Distance from proposed sidewalk to homes
- Location of private utilities that occupy the boulevards (electric, gas, communications)
Other items discussed
- Staff discussed the Right of Way policy for addressing private amenities in the public
right of way.
- Snow removal
- Sidewalk replacement
- Funding
The goal of the first meeting was to educate the residents on the process and gain feedback on
their concerns and issues related to the proposed sidewalk. Many residents asked questions,
wrote post it notes on the layouts and provided suggestions for modifications to this base design.
Staff tried to incorporate these comments into a refined design.
The following are the key issues staff heard in this initial round of open houses:
Study Session Meeting of March 10, 2014 (Item No. 5) Page 3
Title: 8SGDWHRQ2014 Connect the Park! Projects
- Concern about impacts to trees and other vegetation in the boulevard
- Close proximity of the sidewalk to the house
- Shortening driveway lengths
- Sidewalks were not needed
If property owners were unable to attend the meetings, or if they had specific concerns that they
wanted to walk through, staff met with them on site. Using the information gathered from the
first round of open houses, individual site visits, phone calls and emails, staff revised the
sidewalk design to try to minimize the number of impacts to the boulevards. When impacts
could not be avoided, then staff proposed mitigation of the impacts.
Engineering staff worked closely with Operations and Recreation staff to ensure the network of
sidewalk being built would meet the objectives for tree preservation/replanting and acceptable
widths and design features for snow removal on Community Walk segments.
Staff also worked closely with Operations and Recreation, Police and Fire to understand
appropriate street widths for efficient snow removal and safe travel for emergency response
vehicles.
The following pages of the summary discuss the design modifications staff used to minimize the
impacts to the property owners along these sidewalk segments.
The proposed final design plans were presented to residents at a second round of open house
meetings in January and February 2014. These meetings were held in a similar format to the first
round were residents were able to ask questions and staff asked for their feedback. Staff shared
with the residents the next steps in the process and informed them of opportunities to contact
staff and Council members, the upcoming study session and future Council reports prior to start
of construction.
ADDITIONAL COMMUNICATION: Staff continues to receive emails, letters, phone calls,
and petitions from residents, neighborhood groups and businesses expressing their position on
the proposed sidewalk segments.
Staff will include the correspondence with the Council report scheduled for April 7, 2014. This
meeting could also serve as an opportunity to hold a public hearing on the proposed sidewalk
projects.
SIDEWALK SEGMENTS
39th Street Sidewalk (Natchez Ave to France Ave)
Community Significance: Connections to Susan Lindgren Elementary School, Excelsior
and Grand, Minnekahda Vista Park, and the Minneapolis chain of lakes pathway system.
Public Process: Staff has held two public open houses and numerous on-site meetings
with residents to discuss issues and concerns.
Design: The construction of a six foot wide concrete sidewalk with a variable width
boulevard (4-6 feet) along the south side of 39th Street from France Avenue to Inglewood
Avenue then switching to the north side until it ties into an existing segment of sidewalk
Study Session Meeting of March 10, 2014 (Item No. 5) Page 4
Title: 8SGDWHRQ2014 Connect the Park! Projects
at Monterey Avenue. In order to minimize impacts to driveway lengths and boulevard
trees staff is recommending narrowing the north side of the road from 30 foot to 26 foot
between Inglewood Ave and Lynn Ave. Along with the narrowing these 3 blocks would
be posted no parking along the north side of the road. This segment will require four
temporary easements in order to blend the existing driveways and steps into the new
sidewalk.
Walk Type: This is proposed to be a residential walk and would be maintained by the
residents for snow removal.
Cost: Approximately $370,000 for 2,300 feet of sidewalk.
Construction Schedule: This is planned to be independent sidewalk work that can be
completed in the summer of 2014.
41st Street Sidewalk (Utica Ave to Wooddale Ave)
Community Significance: An east/west connection that utilizes the Highway 100
pedestrian bridge overpass to connect both the Browndale and Brookside neighborhoods
to the west and Susan Lindgren Elementary School to the east.
Public Process: Staff has held two public open houses and numerous on-site meetings
with residents to discuss issues and concerns.
Design: Staff is recommending the construction of a six foot wide concrete sidewalk
along the south side of 41st Street from Highway 100 to Wooddale Ave. This sidewalk
would a back of curb walk (no boulevard). The south curb line would be moved north to
narrow the street from approximately 27.5 feet to 24 feet. Along with the narrowing the
street it would be posted no parking along the south side of the road.
Walk Type: This is proposed to be a community walk and would be maintained by the
City for snow removal.
Cost: Approximately $95,000 for 850 feet of sidewalk
Construction Schedule: Staff would recommend constructing this segment in
conjunction with the Pavement Management Area #2 street reconstruction that will be
occurring in summer 2014.
Cedar Lake Road Sidewalk (Virginia Ave. to Texas Ave.)
Community Significance: The is the first segment in a much larger system along the
south side of Cedar Lake Road that stretches from Boone Ave to Nevada Ave. This
segment from Virginia Ave to Texas Ave would provide a safe connection along the
south side of Cedar Lake Road and allow pedestrians to cross Cedar Lake Road at the
signalized intersection at Texas Avenue.
Public Process: Staff has held two public open houses and received numerous emails and
phone calls about this segment.
Study Session Meeting of March 10, 2014 (Item No. 5) Page 5
Title: 8SGDWHRQ2014 Connect the Park! Projects
Design: Staff is proposing a six foot wide concrete sidewalk with a five foot boulevard
along the south side of Cedar Lake Road from Virginia Ave to Texas Ave. This segment
will require temporary easements from each resident in order to blend the existing
residential driveways into the new sidewalk construction.
Walk Type: This is proposed to be a community walk and would be maintained by the
City for snow removal.
Cost: Approximately $155,000 for 615 feet of sidewalk.
Construction Schedule: This is planned to be independent sidewalk work that can be
completed in the summer of 2014.
Joppa Avenue Sidewalk (North of Minnetonka to North of Sunset Blvd)
Community Significance: Connection for the Fern Hill and Triangle neighborhoods, the
synagogues in the area, and Fern Hill Park.
Public Process: Staff has held two public open houses and numerous on site meetings
with residents and property owners to discuss issues and concerns.
Design: Staff is proposing a five foot sidewalk and a five foot boulevard along the west
side of Joppa Avenue from just north of Minnetonka Boulevard to the south end of the
Torah Academy. Due to some steep driveway grades staff is recommending narrowing
the roadway near the intersection with Sunset Boulevard. The west curb line would be
moved east five feet. Along with the narrowing the street would be posted no parking
along the west side of the road through the narrowed section. Permanent right of way,
sidewalk easements and temporary construction easements are needed to facilitate
construction of this segment.
Walk Type: This is proposed to be a residential walk and would be maintained by the
residents for snow removal.
Cost: Approximately $110,000 for 400 feet of sidewalk
Construction Schedule: This is planned to be independent sidewalk work that can be
completed in the summer of 2014.
Louisiana Avenue Sidewalk (Lake St to Oxford St)
Community Significance: This project will tie directly in to the Highway 7/Louisiana
Ave sidewalk and extend south along the west side of Louisiana Ave to Oxford Street.
This will pass near the future Louisiana Ave LRT station and complete connections from
Louisiana Oaks Park south to Methodist Hospital and the newly constructed Minnehaha
Creek trail project.
Public Process: Staff has held two public open houses. The open houses were very
lightly attended and there has been minimal feedback from the commercial property
owners along this segment.
Study Session Meeting of March 10, 2014 (Item No. 5) Page 6
Title: 8SGDWHRQ2014 Connect the Park! Projects
Design: Staff is proposing a six foot wide concrete sidewalk with a variable width
boulevard (typically five to seven foot) along the west side of Louisiana Ave from
Oxford Street north to the limits of the Highway 7/Louisiana reconstruction project. This
segment will require some temporary easements to facilitate construction of driveways
and parking lots near the southwest corner of Lake Street and Louisiana Ave. Additional
permanent easement at this corner is also required.
Walk Type: This is proposed to be a community walk and would be maintained by the
City for snow removal.
Cost: Approximately $105,000 for 1,200 feet of sidewalk.
Construction Schedule: Proposed to be constructed at approximately the same time as
the work associated with the Highway 7 and Louisiana Ave improvements.
Morningside Road Sidewalk (Utica Ave to Browndale Ave)
Community Significance: Connection for the Browndale neighborhood to Browndale
Park and larger sidewalk networks to the north, south and east
Public Process: Staff has held two public open houses and numerous on site meetings
with residents to discuss issues and concerns.
Design: Staff is recommending the construction of a five foot concrete sidewalk along
the south side of Morningside Road from Mackey Avenue to Browndale Avenue. This
sidewalk would a back of curb walk (no boulevard). The south curb line would be
moved north to narrow the street from approximately 27.5 feet to 24 feet. Along with the
narrowing the street it would be posted no parking along the south side of the road.
Walk Type: This is proposed to be a community walk and would be maintained by the
City for snow removal.
Cost: Approximately $70,000 for 870 feet of sidewalk.
Construction Schedule: Staff would recommend constructing this segment in
conjunction with the Pavement Management Area #2 street reconstruction that will be
occurring in summer 2014.
Oxford Street Sidewalk (West of Louisiana Ave to MSC)
Community Significance: The Oxford Street sidewalk will connect Creekside Park and
the Minnehaha Creek trail on the west to the future SWLRT platform, Methodist Hospital
and Louisiana Avenue on the east.
Public Process: Staff has held two public open houses. The open houses were very
lightly attended and there has been minimum discussion from the commercial property
owners along this segment.
Design: Staff is proposing a six foot wide concrete sidewalk with a seven foot grass
boulevard along the south side of Oxford Street from Louisiana Avenue to the sidewalk
Study Session Meeting of March 10, 2014 (Item No. 5) Page 7
Title: 8SGDWHRQ2014 Connect the Park! Projects
in from of the Municipal Service Center (MSC). This segment will require some
temporary easements to facilitate reconstruction of the commercial driveways.
Walk Type: This is proposed to be a community walk and would be maintained by the
City for snow removal.
Cost: Approximately $110,000 for 950 feet of sidewalk
Construction Schedule: Proposed to be constructed at approximately the same time as
the work associated with the Highway 7 and Louisiana Avenue improvements.
Staff is recommending that the following five segments receive additional analysis, coordination
and study prior to bringing them forward to Council for approval.
Virginia Avenue (28th St to Cedar Lake Rd)
Staff is recommending that the Virginia Avenue Sidewalk from 28th Street to Cedar Lake
Road be postponed until additional progress can be made with BNSF railroad regarding
the rail bridge over Virginia Avenue. Two open houses were held to discuss installing a
new sidewalk on the west side of Virginia Avenue from 28th Street to Cedar Lake Road.
Most of the discussion from the meeting indicated that the lack of a “pedestrian portal”
on the west side of the road and an undersized portal on the east side of the road made
this segment undesirable for pedestrians and cyclists. Staff has been working with the
railroad to better understand the ability to open up these portals for pedestrian and bicycle
use. Until this is resolved it does not seem prudent to move forward with designing
sidewalk either north or south of this bridge.
32nd Street Trail (Pennsylvania Ave to Oregon Ave)
Louisiana Avenue Trail (36th St to 32nd St)
Walker Street Sidewalk (Quebec Ave to 37th St)
Walker Street Trail (Adjacent to Louisiana Oaks Park)
These four segments of sidewalk “ring” Louisiana Oaks Park and the former Reilly Tar &
Chemical Site. The City is required to complete additional permitting in order to
complete any excavation near the site. The timing of the permitting necessitates that
these segments be postponed until the 2015 construction season. This aligns well with
the 2015 Municipal State Aid road project proposed for Walker St, the completion of the
Highway 7/ Louisiana interchange project and the improvements programmed for
Louisiana Oaks Park.
Next Steps:
The proposed schedule for the segments recommended by staff to facilitate construction in 2014
is as follows:
Council Study Session March 10, 2014
Council Approval of Project Report April 7, 2014
Council Approves Construction Bids May 13, 2014
Construction June through October 2014
FINANCIAL OR BUDGET CONSIDERATION: All the proposed sidewalks for 2014 and
beyond are challenging to build in a fully development community such St. Louis Park. The
design and implementation of these segments require flexibility in design standards and
Study Session Meeting of March 10, 2014 (Item No. 5) Page 8
Title: 8SGDWHRQ2014 Connect the Park! Projects
creativity in design alternatives. Each sidewalk segment is unique and requires its own set of
design solutions to minimize and mitigate impacts to the community. Often this requires more
expensive solutions then is typically considered for standard sidewalk construction. The increase
in costs to construct these segments was acknowledged in the original estimates during the
Connect the Park! discussion and are now evident during feasibility analysis. Staff is confident
that the estimates shown above are within the budget approved by Council in June 2013.
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WAYZATA BLVD
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Westwood Hills Nature Center
Bass Lake Preserve
Wolfe Park
Louisiana Oaks
Aquila Park
Twin Lakes Park
Dakota Park
Texa-Tonka Park
Edgebrook Park
Lamplighter Park
Browndale Park
Nelson Park
Ford Park
Northside Park
Shelard Park
Cedar Manor Park
Carpenter Park
Cedar Knoll Park
Fern Hill Park
Ainsworth Park
Otten PondPennsylvania Park
Birchwood Park
Elie Park
Jersey Park
Minikahda Vista Park
Lilac Park
Willow Park
Keystone Park
Hampshire Park
Freedom Park
Carroll Hurd Park
Oregon Park
Sunset Park
Center Park
Roxbury Park
OAK HILL PARK
Webster Park
Knollwood Green
Bass Lake Park
Cedarhurst Park
Justad Park
Isaac Walton League/Creekside
Jorvig Park
Jackley Park
Town Green Park
Parkview Park
Connect the ParkProposed 2014 Sidewalk, Trail, and Bikeway Projects
2014 Proposed Projects
Sidewalks
Bikeways
Trails
!f Trail Bridges
Ë
Lakes
Parks
Railroad
Roads
Current Sidewalks
!!!Current Trails 1
Miles
Document Path: O:\Pubwks\ENGTECH\INTERNS\GIS\Luke GIS\CIP\2014 CIP (Sidewalk, Trail, Bike)\2014 Sidewalk, Trail, and Bikeway CIP.mxd
Author: Luke Ingram
Date: 1/28/2014
Study Session Meeting of March 10, 2014 (Item No. 5)
Title: Update on 2014 Connect the Park! Projects Page 9
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WAYZATA BLVD
WAYZATA BLVD
Westwood Hills Nature Center
Bass Lake Preserve
Wolfe Park
Louisiana Oaks
Aquila Park
Twin Lakes Park
Dakota Park
Texa-Tonka Park
Edgebrook Park
Lamplighter Park
Browndale Park
Nelson Park
Ford Park
Northside Park
Shelard Park
Cedar Manor Park
Carpenter Park
Cedar Knoll Park
Fern Hill Park
Ainsworth Park
Otten PondPennsylvania Park
Birchwood Park
Elie Park
Jersey Park
Minikahda Vista Park
Lilac Park
Willow Park
Keystone Park
Hampshire Park
Freedom Park
Carroll Hurd Park
Oregon Park
Sunset Park
Center Park
Roxbury Park
OAK HILL PARK
Webster Park
Knollwood Green
Bass Lake Park
Cedarhurst Park
Justad Park
Isaac Walton League/Creekside
Jorvig Park
Jackley Park
Town Green Park
Parkview Park
Connect the ParkProposed 10 Year Sidewalk, Trail, and Bikeway Projects
10 Year Proposed Projects
Sidewalks
2014
2015
2016
2017
2018
2019
2020
2021
2022
Bikeways
2014
2015
2016
2017
2018
2019
2020
2021
2022
Trails
2014
2015
2016
2018
2020
Trail Bridges
!f 2014
!f 2018
!f 2019
!f 2020 1
Miles
Ë
Lakes
Parks
Railroad
Roads
Current Sidewalks
!!!Current Trails
Document Path: O:\Pubwks\ENGTECH\INTERNS\GIS\Luke GIS\CIP\10 Year CIP (Sidewalk, Trail, Bike)\Connect the Park (Sidewalk, Trail, Bike).mxd
Date: 1/28/2014
Author: Luke Ingram
Study Session Meeting of March 10, 2014 (Item No. 5)
Title: Update on 2014 Connect the Park! Projects Page 10
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SALEM AVELYNN AVEPENNSYLVANIAAVECOLORADO AVE23 RD ST
24TH ST
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27TH STDAKOTA AVE25TH ST
VERNON AVE41ST ST
29TH STMARYLAND AVE28TH
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22ND ST BRUNSWICK AVE16TH ST
DIVISION ST YOSEMITE AVEJOPPA AVEDAKOTAAVE39TH ST INGLEWOOD AVEFRANKLIN AVE
41ST ST
29TH STWEST END BLVDDUKE DR16TH ST
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Exhibit A
Proposed Future Sidewalk System
5-8-2013tw
Legend
Community Sidewalks City Maintained 46.2 miles/243,901 feet
Community Sidewalks SSD Maintained 2.1 Miles/11,018 feet
Neighborhood Sidewalks Resident Maintained 59 miles/311,584 feet
Neighborhood Sidewalks Developer Maintained 2.15 miles/ 11,342 feet
.(Sidewalk Systems 2023)
Study Session Meeting of March 10, 2014 (Item No. 5)
Title: Update on 2014 Connect the Park! Projects Page 11
Meeting: Study Session
Meeting Date: March 10, 2014
Written Report: 7
EXECUTIVE SUMMARY
TITLE: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
RECOMMENDED ACTION: None at this time. Attached is the 2013 Annual Report and
2014 Work Plan. Members of the TAC will attend a future study session to discuss these items.
POLICY CONSIDERATION: Are the activities of the TAC in alignment with Council
expectations?
SUMMARY: The Telecommunications Advisory Commission met five times in 2013. The key
recommendation for the City Council was for the City conduct a Comcast franchise fee
compliance audit for 2011, 2012 and 2013.
FINANCIAL OR BUDGET CONSIDERATION: Not applicable.
VISION CONSIDERATION: St. Louis Park is committed to being a connected and engaged
community.
SUPPORTING DOCUMENTS: 2013 Summary
2014 Work Plan
Cable TV Complaints Received 2009-2013
Prepared by: Reg Dunlap, Civic TV Coordinator
Reviewed by: Jamie Zwilling, Communications & Marketing Coordinator
Reviewed by: Clint Pires, Chief Information Officer
Approved by: Tom Harmening, City Manager
Study Session Meeting of March 10, 2014 (Item No. 7) Page 2
Title: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
2013 SUMMARY
The Telecommunications Commission met five times in 2013 and participated in various
educational opportunities. Some Commissioners attended monthly webinars sponsored by the
National Association of Officers and Advisors (NATOA), notably Rick Dworsky, Toby Keeler
and Bruce Browning. Commissioners Browning, Dworsky, Hartman, Hoffman and Keeler
attended the annual conference of the Minnesota Association of Community Television Advisors
(MACTA) in October. Commissioner Keeler served for the second year of a term on the
MACTA Board. Commissioners Dworsky and Keeler also attended MACTA’s annual “Day at
the Capitol” for background information on telecommunications issues and the legislative
session.
Bill Theobald served as chair in 2013, and vice chair Cindy Hoffman was elected chair for 2014.
Comcast franchise fee compliance audit
The Commission discussed issues related to conducting a franchise fee compliance audit at
several meetings, including monitoring the outcomes of audits in other communities and
partnering with other cities to share the cost. On August 28, 2013, the Commission voted 6-0 to
provide notice to Comcast to review franchise fees for the calendar years 2011, 2012 and 2013.
Comcast customer service
The Commission reviews Comcast complaints reported to City staff at each meeting, with the
customer’s name redacted to protect customer privacy. Despite Comcast’s attempts to improve
customer service call centers, the number of complaints in 2013 increased significantly.
Technical service complaints went from nine in 2012 to 30 in 2013, and telephone customer
service complaints increased from eight to 35 (Details attached). On December 11, 2013, the
Commission passed a motion requesting Comcast provide the City with call center information
as outlined in §76.309 in the Code of Federal Regulations, customer service obligations.
Comcast complied with this request in 2014, and results will be part of that annual report.
The key sections are:
• Under normal operating conditions, telephone answer time by a customer
representative, including wait time, shall not exceed thirty (30) seconds when the
connection is made. If the call needs to be transferred, transfer time shall not exceed
thirty (30) seconds. These standards shall be met no less than ninety (90) percent of
the time under normal operating conditions, measured on a quarterly basis.
• Under normal operating conditions, the customer will receive a busy signal less than
three (3) percent of the time.
The City relationship with Comcast is mostly determined by the franchise agreement, which runs
from 2006 to 2021, but there are some areas of federal and state law that allow City enforcement.
The City oversees rate regulation for Basic cable TV and equipment, and the price for these
services hasn’t changed for 2014. Most other Comcast services are not regulated by the City,
like digital TV, Internet or telephone. Because Comcast uses the City right-of-way, the City
receives a franchise fee of 5 percent of gross cable TV services by St. Louis Park customers.
Comcast does not pay franchise fees on their Internet and telephone services.
Fiber network
St. Louis Park Chief Information Officer Clint Pires provided background for a memo to the
Commission about progress to complete recommendations listed in the 2013 Fiber Study.
Study Session Meeting of March 10, 2014 (Item No. 7) Page 3
Title: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
Overall, Mr. Pires is pleased with progress made and planned for the next two years to achieve
Fiber Study Recommendations, and says that the cooperation with the School District continues
to be strong. The summary of recommendations in the Fiber Study is listed in bold text followed
by some of the activities planned for 2013 & 2014.
1.4.1 Lease Access To Existing Fiber And Conduit To Enable Private Investment
Mr. Pires will develop draft policy concepts for Telecommunications Advisory Commission and
City Council review later in 2014.
1.4.2 Incrementally Expand City Fiber
There will be a number of fiber links completed in 2013 & 2014, including:
• France Avenue, as part of the reconstruction between 22nd & 26th streets.
• The COP Shop at Texa Tonka Shopping Center
• Highway 7 & Louisiana Avenue during construction of the rebuilt intersection
• Fiber under each of the new bridges over Highway 100 (Minnetonka Blvd. and Highway
7)
• A segment of fiber and conduit along Gorham Avenue near the St. Louis Park Library
has been acquired (see also recommendation 1.4.2.4)
• Completion near Fire Station 1 of a redundant link of fiber
• Possible fiber expansion as part of relocation projects associated with Highway 100
reconstruction
• Fiber conduit inclusion in Pennsylvania Avenue reconstruction and selected other 2014
street reconstruction projects
1.4.2.1 Build Fiber Between Park Nicollet’s Facilities
Mr. Pires has invited Park Nicollet to discuss this.
1.4.2.2 Build Fiber to Parks & Recreation and Public Works Facilities
The Brick House fiber connection is planned for 2015.
1.4.2.3 Build Fiber to the City’s Third Water Tower
The City has acquired the fiber to the Park Glen water tower. Also, conduit has been installed
from existing fiber hand holds near the water towers at 34th & Wyoming and on Cedar Lake
Road to the tower building, so these sites are ready for quick completion if a commercial leasing
deal is reached.
1.4.2.4 Build Fiber to the St. Louis Park Library
Hennepin County has approached the City about leasing fiber to the Library. The lease amount
would be closer to a cooperative public service than a profit area for the City. Talks are
preliminary at this time.
1.4.2.5 Build Fiber Over Time to Key Economic Development Targets
Fiber along Utica Avenue, if that street is reconstructed, relates to this recommendation.
1.4.2.6 Continue Installing Conduit During Capital Improvement Projects
Example projects related to this recommendation include France Avenue, Highway 7 &
Louisiana and the Highway 100
1.4.2.7 Complete Fiber Rings Where Possible During the Course of Routine Fiber and
Conduit Installation
Study Session Meeting of March 10, 2014 (Item No. 7) Page 4
Title: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
Highway 7 and Louisiana Avenue connects City and School District fiber, and completes a
redundant loop. Also, the link near Fire Station 1 creates a redundant loop.
Nearby communities franchise comparisons
Chair Theobald requested background information on how St. Louis Park’s franchise compares
with franchises in other cities. The Commission reviewed a staff report at the August meeting
that compared cable provider, franchise fee, PEG fee, support to education, staff levels and in
kind services, and learned that franchises in one third of metro area communities expired at the
end of 2013.
Tour of Comcast operations center
The October 23, 2013, meeting was held at the Comcast Cable head end in Roseville so the
Commission could tour and learn about the facility from Comcast technical staff. It was an
excellent experience, and Comcast staff answered all questions.
Park TV
The Commission reviewed programming and studio reports from Park TV, and were given a
demonstration of Park TV’s new web streaming equipment at the May 22 meeting. The web
streaming upgrade was coordinated with LOGIS, and provides higher resolution video that is
compatible with many mobile devices like smart mobile telephones and tablets.
Federal Communications Commission activities
The Commission discussed a staff report on F.C.C. actions at the August 28, 2013, meeting.
Commissioner attendance in 2013
2/27/13 5/22/13 8/28/13 10/23/13 12/11/13 Total
meetings
attended
Chair Bill Theobald X X X X X 5
Vice Chair Cindy Hoffman X X X X X 5
Bruce Browning X X X 3
Rick Dworsky X X X X X 5
Dale Hartman X X X X X 5
Toby Keeler X X X X 4
Rolf Peterson X X X 3
Study Session Meeting of March 10, 2014 (Item No. 7) Page 5
Title: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
2014 Telecommunications Advisory Commission Work Plan
January
Written Annual Report to City Council
February 11 Council Chambers
• Review draft audit Request for Proposal
• Park TV programming reports for 15, 16, 17, 96
• Future of cable TV technology update
May 13 Council Chambers
• Fiber Study update
• Review RFP’s and select an audit firm (if ready)
August 5 Council Chambers
• Audit update; possibly review RFP’s and select an audit firm
• FCC update
• Studio update
October 14 Council Chambers
• Audit update: review draft report
December 9 Council Chambers
• Comcast presentation on new cable rates and/or changes in the channel line up
• Comcast customer service update
• Draft Annual Report for 2013
• Set meetings for 2014
• Draft Work Plan for 2014
• Elect Chair & Vice Chair, effective next meeting
Ongoing
TAC Analysis
The 2014-2015 St. Louis Park Communications Plan includes an analysis of TAC that will look
at its purpose, goals and mission. Just as the city reexamined the role of the Commission when
focus shifted from the previous Cable TV Commission to what is now the Telecommunications
Advisory Commission, staff desires an analysis in order to better align the commission with city
business needs as they evolve. This analysis will include interviews, discussion and
brainstorming with the commission members, an examination of similar commissions in other
cities and further discussion with the City Council.
Study Session Meeting of March 10, 2014 (Item No. 7) Page 6
Title: Telecommunications Advisory Commission 2013 Annual Report/2014 Work Plan
Cable TV complaints received & logged by city staff 2009-2013
(Some customers report more than one complaint)
NEXT STEPS: Staff and TAC members are scheduled to meet with the City Council for further
direction on March 24, 2014.
Complaint Category Complaints
2009
Complaints
2010
Complaints
2011
Complaints
2012
Complaints
2013
Billing 28 17 20 20 26
Construction (unburied cable,
property damage, ROW)
3 0 7 2 6
Customer Service/ Relations
(e.g., missed or late
appointments, company
response to issue, attitude)
0 7 1 9 13
Installation (e.g., property
damage)
0 0 0 0 1
Programming Options (lost
channels, want new channels)
6 2 3 10 2
Rates, prices 7 9 8 15 14
Technical Service (e.g.,
outage, reception, equipment
faulty/lack of features)
10 14 12 9 30
Service Requests (e.g.,
residential/commercial)
0 0 0 0 0
Telephone Customer Service
(on hold, busy, no one
available)
8 8 8 8 35
Miscellaneous 14 11 3 5 8
Total Cable Service
Complaints
76 68 62 78 135
Digital Voice/Telephone 2 3 2 0 2
Cable Modem/Internet Issues 3 7 2 7 8
Combined Total of
All Processed Complaints
(includes Telephone &
Internet)
81 78 66 85 145
Average complaints per month
reported to city staff
6.75 6.5 5.5 7.1 12.1
Total complaint calls
(some callers mention more
than 1 complaint)
76 50 49 61 102
Approximate # of subscribers 13,000 13,000 13,000 13,000 13,000
Meeting: Study Session
Meeting Date: March 10, 2014
Written Report: 8
EXECUTIVE SUMMARY
TITLE: Open to Business Program Contract Renewal
RECOMMENDED ACTION: None at this time. Please provide staff with any questions or
concerns you might have regarding the renewal of the EDA’s annual contract with the
Metropolitan Consortium of Community Developers (MCCD).
POLICY CONSIDERATION: Does the EDA wish to renew its annual contract with the
MCCD to continue the Open to Business program in St. Louis Park? Barring any objections,
Staff will proceed with renewal of the EDA’s contract with MCCD through April 1, 2015.
SUMMARY: The EDA approved the Open to Business program in 2011. Through this
program the EDA contracts with the Metropolitan Consortium of Community Developers
(MCCD) to offer technical assistance services to St. Louis Park businesses, residents and parties
interested in opening a business in St. Louis Park. The program began in August of 2011. Since
then prospective and existing entrepreneurs have received counseling with a business advisor
from MCCD who provides help with planning and organizing business ideas, financial
management, marketing, regulatory compliance, assistance with leases or property purchases and
loan packaging. As noted in the February 10th Study Session staff report, MCCD staff met with
29 prospective entrepreneurs and existing small business in St. Louis Park last year.
Free counseling sessions are scheduled for the fourth Monday of each month from 9 a.m. to 11
a.m. at City Hall or by appointment at the place of business. Walk-in traffic and scheduled
appointments continue to increase.
FINANCIAL OR BUDGET CONSIDERATION: The EDA is being asked to renew its
annual contract with Metropolitan Consortium of Community Developers (MCCD) for the
provision of small business assistance services within St. Louis Park. The cost of these services
for the April 1, 2014 to April 1, 2015 term is $10,000 which would be drawn from the
Development Fund.
VISION CONSIDERATION: St. Louis Park is committed to providing a well-maintained and
diverse [building] stock.
SUPPORTING DOCUMENTS: Discussion
Prepared by: Julie Grove, Planning & Economic Development Assistant
Reviewed by: Greg Hunt, Economic Development Coordinator
Michelle Schnitker, Housing Supervisor
Approved by: Tom Harmening, City Manager & EDA Executive Director
Study Session Meeting of March 10, 2014 (Item No. 8) Page 2
Title: Open to Business Program Contract Renewal
DISCUSSION
CONTRACT TERMS:
The annual cost to contract with MCCD for the provision of the Open to Business program is
$10,000. There are performance measures included within the contract including a reporting
requirement so as to monitor and evaluate the program’s effectiveness. The term of the contract
is for one year. Last year, the EDA applied for and was awarded a Hennepin County Housing
and Redevelopment Authority grant in the amount of $5,000 to offset half of the year’s program
cost. Staff will learn this spring if the Hennepin County Board will continue to provide matching
grant funds for this program. If Hennepin County funds are approved, Staff will request EDA
authorization to submit a grant application to Hennepin County.
The Open to Business counseling sessions continue to experience increasing activity and are
expected to accelerate as the program becomes more widely known. To this end staff has
stepped up marketing the Open to Business program this year. Through ads on websites,
highlights in community brochures, mailings, interviews and word of mouth staff believes the
program will continue to spur small business formations and help them grow and expand in St.
Louis Park.
The Open to Business program is a cost effective method for St. Louis Park to spur new business
formations and small business expansion and it is recommended for renewal.